Returns & Exchanges
NON REFUNDABLE ITEMS
Special Orders / Custom Orders ( Project B)
How long does it take to get my money back?
As soon as we receive the item back, a refund will be issued within 48 hours. You will be notified via email that your purchase has been refunded. Please allow the normal processing time with your bank to see the refund. If within 3-5 business days, you do not see your refund, please contact us and we will do our best to resolve any issue.
My purchase passed 14 days , can I exchange?
If you have your newly purchased unworn with its packaging and passed 14 days, we will gladly offer an exchange up to 21 days . Once we receive we will ship out the piece you desire. The exchange must be of equal or greater value as your original purchase for orders over 14 days.
Will you provide a shipping label?
For all orders under $99 dollars we will not be able to provide a shipping label for return. However any order that surpasses we will email you with a shipping label to return to us via email.
Attn : Art Creation Design Returns
19749 Dearborn Street
Chatsworth CA 91311
Why Two Addresses?
We believe in doing our part and contribution to helping a more sustainable Earth. Our two locations allows for less carbon footprints in delivery and returns . This provides the most efficient and faster service for all of our clients.
We will never destroy a return. Art Creation Design recycle fabrics to create a more sustainable way of practice in art, design, and fashion.